Career

Department - Customer Support

Designation - Customer Support Representative

Job Description -

Deal directly with customers either by telephone or electronically using organizations products.

Respond promptly to customer inquiries.

Handle and resolve customer complaints.

Maintain accurate record of discussions or correspondence with customers.

Follow-up on customer interactions.

Maintain customer databases.

Direct unresolved issues to designated resource.

Desired Candidate Profile -

Education - Any Graduate - Any Specialization

Job Description -

Good verbal and written communication skills.

Knowledge of relevant computer applications.

Flexible attitude and ability to work under pressure there may be a requirement to work beyond normal working hours on certain occasions.

Effective problem analysis and solving skills.

Good interpersonal and relationship building skills.

Work experience in E-commerce is not mandatory but preferable.