Exchange Or Return
What is your return policy?
We offer return/replacement of Products ordered on What is your return policy?
We offer return/replacement of Products ordered on RasoKurti within 7 days of delivery of the order. However, there are certain products such as Lingerie items, Jewelry items etc. specified as “Non-Returnable” on the Website in the Product description, for which our Sellers do not a offer return/replacement. Please refer to the return policy mentioned under the ‘delivery and return’ section of the product detail page to check if the item is eligible for return or not.
We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
What is the refund policy for the returned item?
We endeavor to process your refunds within 7 business days from the date the returned product clears the Q.C at the Warehouse . However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by RasoKurti. In case of any refund discrepancies, RasoKurti may at its sole discretion, request you to share with us a screenshot of your bank statement.
We understand that in some scenarios, the Product may take more than 7 days to reach our warehousing and Quality Check facilities and thus the Q.C may take time. In such scenario, we may process the refund amounts intermittently but, incase the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account.
RasoKurti may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behavior that entitles RasoKurti to a claim against you.
How does Refund work on based on the different modes of payment :-
If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of by RasoKurti, after the products clear the Q.C process.
If you have paid for the order using LR Credits, then the amount gets refunded to your LR account within 5-10 business days from date of product clearing Q.C at our Warehouses.
If you have paid for the order using Cash on Delivery option, then the requisite amounts shall be refunded as LR Credits into your LR account within 5-10 business day from the date the Product has cleared the Q.C at our Warehouse. You shall have an option for refund of paid amounts by way of RasoKurti credits or into your bank account. Please note that in case of any refund to your bank account you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible incase wrong information has been provided to it.
How do I return/exchange my order?
We offer easy self-service return process. To return/exchange your order, please follow these steps.
Login to your account
Go to My Orders
Click on Return
Select the Items that you want to return
You will get a refund once your order is picked up & checked for quality subject to applicable exceptions.
Am I entitled to a refund/exchange if I have shopped during a promotion/scheme/offer?
Yes, you shall be entitled for an exchange if the Product is available and in stock. However, please note that in case of promotions/schemes you are only eligible for a size exchange for the same Product.
For refund/s in case you have purchased any Product/s during an offer or a scheme, you shall be entitled to a proportionate refund of the total amounts paid by you. Unlike most websites we do not forfeit the shipping and COD charges. Shipping charges for the Products returned are refunded in full and the COD charges which are charged on order level are refunded proportionately in case you choose to return a Product purchased during a promotion/scheme.